Returns & Refund Policy

At windler.store, your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to assist you with a straightforward returns and refund process.

1. Return Policy

You can return any item purchased from windler.store within 30 days of receiving it, provided the item meets the following conditions:

  • Unworn and Unused: The item must be in its original condition, with all tags and packaging intact.
  • Original Packaging: Returns must include the original packaging and any accessories or documentation that came with the product.

2. How to Initiate a Return

To start a return, please contact our customer support team:

  • Email: [email protected]
  • Phone: +1 (254) 244-6519
    Please provide your order number and reason for return. Our team will guide you through the return process and provide the necessary return address.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment (PayPal or Payoneer) within 30 business days.

  • Shipping Fees: Please note that the $6.99 shipping fee is non-refundable, unless the return is due to a mistake on our part (such as receiving the wrong or defective item).
  • Return Shipping Costs: You will be responsible for paying for your own return shipping costs, except in cases of defective or incorrect items.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the same steps for initiating a return. Once we receive your return, we will process the exchange as quickly as possible, subject to product availability. If the desired product is not available, we will issue a refund.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Items purchased on final sale

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or full refund, including shipping costs, after receiving photographic proof of the issue.

Contact Us

If you have any further questions regarding returns or refunds, please feel free to reach out to us at:

  • Email: [email protected]
  • Phone: +1 (254) 244-6519
  • Business Address: 13 Main St, Bradley Beach, NJ 07720, US
  • Working Hours: 8 AM to 6 PM (Monday to Friday)

Thank you for shopping with windler.store!